
Buyer support
Power tool sourcing FAQ
Find guidance on product selection, customization, samples, packing and after-sales support. Have a specific model in mind? Send it with your question.
Product selection
Which products can I source?
The range includes drills and fastening tools, grinders and polishers, saws, blowers, garden equipment, cleaning and workshop tools, batteries, chargers and tool kits. Browse the seven categories to compare models.
Can you help me choose a model?
Yes. Send the application, country, sales channel, approximate quantity and product category. Mention any battery, size or accessory requirements so the shortlist reflects your use case.
Are batteries interchangeable across all tools?
Compatibility must be confirmed for the exact tool, pack and charger. The same voltage label or a similar-looking connection is not enough to assume a match.
Can I order a bare tool or a complete kit?
Kit options depend on the model. Tell us whether you need the tool alone, a battery and charger kit, or a multi-tool set. The quotation will define the agreed contents.
OEM & private label
What can be customized?
Depending on model and quantity, options can include colour, logo, product labels, battery and charger configuration, accessories, cases, manuals, retail boxes and cartons.
What should I send for a private-label project?
Start with the models, destination, quantity and launch timing. Add your logo direction, colour reference, intended kit contents and packaging needs. Final artwork can follow the model review.
Do you support ODM requirements?
Send a description of the function, application and intended product changes. Development feasibility, tooling requirements, sample stages and commercial scope are reviewed for the project.
Samples & order planning
What is the minimum order quantity?
MOQ depends on the product and customization scope. Send the exact model and quantity you are considering to receive a relevant quotation.
Can I request a sample?
Yes. Sample availability, configuration, cost and dispatch timing are confirmed after the model and destination are reviewed.
How long does production take?
Production timing depends on model, quantity, customization, material availability and artwork approval. A delivery schedule is confirmed with the quotation and order.
What does the quotation include?
The quotation should identify the model, quantity, included batteries and accessories, packaging, commercial terms and timing. Ask for any required market documents to be listed clearly.
Which certifications are available?
Availability and applicability vary by exact model, battery or charger and destination. Request the files needed for your project during the initial review.
Shipping & after-sales
Can you help with packing and shipping requirements?
Include the destination, preferred shipping terms and packing instructions in the enquiry. Battery shipments may need specific transport documents; requirements are reviewed for the selected configuration.
How do I report a product issue?
Use the contact form and select After-sales support. Include the model, order reference and a clear description. The team may ask for photographs or a short video to help assess the issue.
What warranty terms apply?
Warranty coverage and the claim process are confirmed for the product and order. Keep the quotation, approved specification and order documents as your reference.
Where can I view all products?
Visit the Products page to browse all 160 models by category and open the specification page for each product.

Browse all product categories
Compare products by category.
Open the Products page to compare models, specifications, available OEM options and enquiry details.
